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FOR YOUR FAMILY

Your family’s privacy.

A personal connection to the North Pole starts with information you choose to share. Here’s how our website and mobile experience use it, and how you stay in control.

Privacy policy · Updated September 9, 2026

Review your familyElves, messages and parent settingsDelete your accountRequest deletion and check your receiptAsk a privacy questionContact the North Pole Portal team

Information we use

A parent or guardian creates the family account and manages the experience. Depending on the features you use, we process:

  • Parent account information: your email, account identifier, sign-in session, household time zone and preferences. Earlier web accounts may also contain a phone number or mailing address you provided.
  • Family details and content: child first names or nicknames, elf names, profile details, parent observations, message drafts, generated text and audio, meter values and read status.
  • Earlier creative purchases: photos and character descriptions you supplied, saved books, images, recordings or videos, and gift delivery details.
  • Device and service information: pairing credentials, the children approved for a shared device, notification registration tokens, device labels, connection activity, and technical records used for security, troubleshooting and service limits.
  • Purchase and support records: order references, purchased products, access status, purchase reporting and information you send when asking for help.

A first name or nickname is enough for the core experience. Avoid adding school addresses, passwords, medical details or other sensitive information to observations or creative prompts.

Personal messages & AI

Parents can add a small detail from their child’s day. Our message service uses the elf’s name, the child’s name, the delivery date and selected recent observations to help prepare a personal message. The text is also checked before release. Parents can review or write their own words.

Text-to-speech services receive the message text to make its recording. Earlier creative tools may send the prompts, reference photos or character details needed to create that content. Share only information you want used for that purpose.

The Nice List and elf magic meters reflect parent controls. The app does not watch a child or independently assess their behavior.

Child devices & permissions

The mobile experience is designed for iOS, Android and compatible Amazon Fire devices. A grown-up enrolls each child device with a North Pole badge or typed code. Children do not need an email address, a password or the parent’s sign-in session.

An enrolled device has its own credential and can access the children the parent selected. A shared tablet may show more than one approved sibling. Parent observations, account details, billing information and unapproved children remain outside that device’s access.

  • Camera: optional badge scanning processes the code on the device. This enrollment flow does not upload camera frames, record a child, or require microphone access. You can type the code instead.
  • Notifications: optional alerts use a device registration token to announce a waiting elf letter. The notification contains generic copy and routing identifiers, rather than the child’s name or the message text. You can turn alerts off in system settings.
  • Offline content: a device may keep the latest downloaded message and audio. Removing a device’s access prevents new authorized requests; an offline device can retain an earlier download until it reconnects or its offline access expires.

Our current mobile experience has no advertising SDK or advertising-ID tracking. Device identifiers are used for pairing, access, delivery and operation of the family experience.

Who helps provide the experience

Service providers process information for account access, content creation, delivery and purchases. The providers involved depend on the feature you use:

Supabase
Account authentication, the family database and stored content.
OpenAI, Google Cloud & fal.ai
OpenAI processes content generation, moderation and speech transcription. Google Cloud provides character speech. We use fal.ai to prepare reviewed artwork. Older content and retained illustration tools may also involve ElevenLabs, Google image models or xAI; those services are being removed from the new season’s runtime.
Expo, Apple, Google & Amazon
App services and device notifications through Expo, Apple Push Notification service, Firebase Cloud Messaging or Amazon Device Messaging, depending on the device.
RevenueCat & the app stores
Purchase verification, family access and purchase reporting associated with the family’s account identifier.
Stripe
Earlier web purchases and any retained web checkout that is offered.
Brevo
Account sign-in codes and transactional email. SMS is not currently enabled. Earlier email and text messages may have been processed by SendGrid or Twilio.

We do not sell or rent your family’s personal information. We may also disclose information when required by law or when necessary to address abuse or protect users. Existing content links may have been shared with recipients; anyone receiving a shared link may retain a copy.

Purchases

Parents can purchase through the Apple App Store on iOS or Google Play on Android when checkout is available. The Amazon Fire app is a linked child-device companion and does not offer checkout. The store handles payment. We use product and transaction information, along with the family account identifier supplied to RevenueCat, to confirm family access and report purchases. The app shows the available terms before a purchase.

Earlier web purchases may remain associated with Stripe. Your app account does not store full payment-card details. Deleting the app or your family account does not automatically cancel a store subscription or request a refund; manage those through the store where you purchased.

Optional text messages

If you provide a phone number and opt in to text messaging, it is used for the messages described in that opt-in. Participation is optional. Frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Your phone number and SMS consent are not sold or shared for third-party marketing.

See the SMS disclosure and consent details for the retained text-messaging program.

Your choices & deletion

Use your parent account to review family information, adjust content and revoke child-device access. For help reviewing, correcting or removing information about a child, contact support. We may need to verify your authority over that family before providing access or making a change.

To remove the entire account, open Account & privacy in the parent app or use our account deletion page. Email confirmation protects against accidental deletion. Your private receipt shows progress after sign-out.

Deletion removes family access and schedules file and sign-in cleanup. Some older media and processor records require additional work. During cleanup, we retain the limited identifiers needed to locate those records and complete the request. Purchase records required for accounting or disputes and providers’ own transaction records are handled separately from your family’s content.

Already delivered notifications, downloaded copies and shared recipients’ copies cannot be recalled through an account change. Keep any saved content you want before requesting permanent deletion.

Privacy questions

If you have a question about your family’s information or believe a child’s information has been collected or used inappropriately, contact us at support@mynorthpoleportal.com. Please leave out passwords, sign-in codes and pairing credentials.

We update this notice when our information practices change. Material changes to the family experience will be explained when introduced.

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