A LITTLE HELP FROM THE NORTH POLE
We’re here to help.
A setup question, a missing message, or something that didn’t feel quite right? Get in touch with the North Pole Portal team.
Email our support team
support@mynorthpoleportal.comUse the button to open your email app, then write and send your message there. You can also copy the address into your usual email service.
Open emailHelp us find the answer
- The email address on your parent account.
- Your device model and whether you’re using the app or website.
- What you were trying to do and what happened instead.
- For a purchase question, the store and order reference.
Please leave out passwords, email sign-in codes, pairing badges, and payment-card details.