A LITTLE HELP FROM THE NORTH POLE
A little help. Back to the magic.
Simple guidance for the grown-ups behind each child’s connection to the North Pole.
The new apps are coming for Holiday 2026. This guide explains the planned app experience. Existing families can still sign in on the website. Find current availability on our download page.
Getting started
Parent account first. Your child’s station next.
See the steps →Family devices
Pairing codes, shared tablets, and account access.
Connect your family →Messages & meters
Personal details, audio, and the daily routine.
Find an answer →Start with the grown-up.
- Get the app on your own phone.Choose the official link for your store when downloads open. If you already have a parent account, keep using the same email address.
- Set up your family.Choose Grown-up sign in, verify your email code, and add your child’s elf. You’ll see Season Pass pricing and access details in the app before purchasing.
- Connect your child’s device.In Mission Control, choose Add device and select the children who can use it. On the child’s device, choose Scan my North Pole badge. Scan the badge or type its code.
- Make the first moment yours.Open Tomorrow to add a small detail from your child’s day, then preview the prepared message and voice. Your private note stays with the grown-ups.
Keep family setup simple.
The sign-in email hasn’t arrived.
Check the address you entered and your junk folder. Wait for the resend timer, then request a fresh code and use the newest email. Returning parents can also choose the password sign-in option. If you’re still stuck, contact support.
The badge code isn’t working.
Keep both devices online. Open Add device from the parent account and choose Get a new badge, then enter that new code on the child’s device. A badge is temporary and can be used once. Changing which children are selected replaces the previous badge.
Two children share one tablet.
Select both children before pairing that tablet. They can then switch between their approved stations. Only the parent manages the family and chooses which children belong on a device.
We replaced or lost a child’s device.
Open Kid devices in Mission Control and revoke the old device. Pair the replacement with a new badge. A disconnected device may still show previously saved content until it reconnects or its saved copy expires.
Small details make it personal.
What should I put in a private detail?
A short, real observation is enough: helping put the books away, sharing crayons, or trying something new. Add it under Tomorrow. AI helps draft the elf’s letter from the context you provide, and you can preview or edit the words before the next day.
The message or voice is still being prepared.
Preparation takes a little time, especially after an edit. Wait for Message and voice ready before previewing the recording. If the app offers a retry, use it after checking your connection. Your child’s station shows released messages, while tomorrow’s preview stays in Mission Control.
I can’t hear the message.
Check the device’s media volume and whether sound is going to headphones or a Bluetooth speaker. Tap Play the message. If the player shows a connection error, reconnect and try again. Include your device model when contacting support about playback.
The meters look different on the two devices.
The parent controls the Nice List and elf magic meters. Keep the child’s station open and both devices connected while making a change. If the station shows a saved message or a reconnect prompt, reconnect to get the latest meter values.
Need help with an earlier purchase? Use your existing parent account on the website, or email support with the purchase reference. You don’t need to create a second family account.