Common questions about magic, elves, and the North Pole.
The My North Pole Portal is a magical digital connection between your home and Santa's Village. It allows your Scout Elf to send daily reports to Santa and lets you see your Spirit Meter status in real-time!
This portal is an independent magical creation designed to enhance your Christmas experience. While we work with elves, we are not affiliated with The Elf on the Shelf® brand.
The Spirit Meter updates in real-time whenever your Scout Elf reports a good deed or magical moment to the North Pole. Sometimes it takes a little fairy dust for the signal to travel!
Yes! You can use the 'Contact Santa's Workshop' page to send special messages. Our elves make sure every message is read by the Big Man himself.
Don't worry! The best way to raise your Spirit Meter is by doing kind things for others, sharing, and spreading Christmas cheer. It will go back up in no time!
Absolutely! The North Pole uses state-of-the-art magical encryption (and some advanced technology) to keep all your information safe and secure.