A LITTLE HELP FROM THE NORTH POLE
Before the magic begins.
A few answers for parents, grandparents, and anyone helping make this Christmas feel special.
What is My North Pole Portal?
A holiday app giving children their own connection to the North Pole. The Holiday 2026 experience centers on daily letters from their elf and audio, the Nice List and elf magic meters, and simple controls for the grown-ups.
Where do I download it?
We’re preparing apps for iPhone and iPad, Android phones and tablets, and compatible Amazon Fire tablets. Official links will appear on our download page as each store listing becomes available. Final device requirements will be shown in the stores.
Who signs up: me or my child?
Start with the grown-up. Create or sign in to your parent account on your own device, set up the family, and choose a Season Pass in the app. Then connect the child’s device using a badge from Mission Control. Children use their station without signing in to your parent account. See the setup steps.
Do I have to write something every night?
You won’t need to write a whole message. We’re building AI-assisted preparation around the context you provide, with optional short observations when there’s something to celebrate. Real details make a message personal. You can preview the next message and edit its wording.
How do the magical meters work?
You control the Nice List and elf magic meters from Mission Control. Changes appear in the child’s connected station. Use them for a little encouragement around kindness and everyday effort; the app doesn’t observe your child or independently score their behavior.
Can my children share a tablet?
Yes—the new app lets a parent choose which children can use each device. Each child then opens their own station. Private parent notes and account controls stay in the parent experience.
What will it cost?
Holiday 2026 pricing and what’s included will be announced before launch. The app will show the store price and access details before you buy. You don’t need to purchase anything on this website to get started. We aren’t taking new Season Pass payments yet.
Can a grandparent give it as a gift?
Gift options for Holiday 2026 are still being worked out. For now, share the app introduction with the child’s parent or guardian so they can set up the family. If you need help with a gift purchased previously, contact support with its order reference.
We used the website last Christmas. What changes for us?
Keep your existing parent account and email address. You can still sign in on the website for your earlier content and purchases. We’ll explain the new Season Pass before launch; don’t create a second account or buy again to solve an access problem.
Are notifications required?
No. You can choose whether to allow alerts and change that choice in your device settings. Notifications are reminders to open the app, and delivery depends on device settings and connectivity. Opening the connected station is the way to check for a released message.
Can we use the elf we already have?
Bring your family’s holiday elf tradition into the portal. Keep the name your children already know and choose a portrait to represent your elf. No particular toy brand or new doll purchase is required. Our portrait library contains illustrations for the app; it does not register, authenticate, or digitally connect a physical toy.
Is this connected to another holiday toy brand?
My North Pole Portal is an independent holiday app by JOD Solutions LLC. It is not affiliated with, sponsored by, or endorsed by any holiday toy or character brand.
My North Pole Portal is not an official app of The Elf on the Shelf or The Lumistella Company. The Elf on the Shelf is a trademark of CCA and B, LLC, doing business as The Lumistella Company. References here identify the separate brand only; no affiliation, sponsorship, or endorsement is implied.
Our illustrations represent your chosen holiday companion; they are not official portraits of a toy manufacturer’s characters.